Beta program
Beta support
Scanned the code on your welcome card? You are in the right place. Set the device up, learn the shortcuts, and tell us what you find.
Real humans in Kraków · We reply within one business day
Start here
Your first swim in four steps
The short version of the quick start guide. Every step links to the full instructions.
Charge on the dock
A full charge takes about 1.5 hours. While docked, the device shows the charge level and the time left to full.
Read the guidePower on
Hold the left button for about a second. After storage the device sits in ship mode and wakes the same way.
Read the guidePick a program
Tempo is the default. Choose sound, LED, or vibration for the beat, then set the interval in 0.01s steps.
Read the guidePair the app
Vimo Connect handles pairing, diagnostics, clock sync, and firmware updates over Bluetooth.
Read the guideDocumentation
Getting started guides
The full manual, from the first charge to over-the-air firmware updates.
Introduction
What Vimo Swim is and what the device can do.
Quick start
First charge, basic controls, and your first session.
Hardware specs
Display, battery, waterproofing, and radios.
Training programs
Tempo, interval, pace, and stroke-timing patterns.
Mobile app
Pair, run diagnostics, and sync the clock with Vimo Connect.
Heart rate and sensors
Where sensor support stands and what we plan next.
Troubleshooting
Power, pairing, vibration, and charging fixes.
Firmware update
Update over the air by scanning the code on the back.
Beta tips
Small things that save a session
The habits our testers picked up in their first weeks with the device.
Make the battery last
A charge covers 9 to 12 hours of active training. LED mode stretches the longest sessions, and lowering the volume or the screen brightness helps on the rest.
Park it in ship mode
Away from the pool for a while? Open Device, then Ship mode. The battery stops draining and a long left press wakes the device again.
Update on dry land
Start firmware updates with at least 50% battery, the device on its dock, and your phone close by. A typical update takes 2 to 3 minutes.
Unstick it poolside
Hold the left button for more than 10 seconds to power-cycle a frozen device. Middle and right together for 10 seconds restores the factory settings.
Reporting a bug? Include this
- The firmware version on the device and the version of the app
- The program and interval you were running
- What you expected, and what happened instead
- Whether it repeats, and roughly when it started
Photos and short videos tell us more than anything else. Send them along with your message.
Still stuck
Talk to the team
Bug reports, feature wishes, and plain questions all land in the same inbox. A human reads every one of them.
Prefer to read first?
The documentation covers setup, programs, and every fix above in more detail.