Troubleshooting

Possible Causes:

• Battery is completely drained
• Charging port issue
• Hardware malfunction

Solutions:

1. Place on wireless charger for at least 30 minutes
2. Try a different wireless charger
3. Check if charging indicator appears
4. Ensure proper alignment on charging pad
5. Contact support if issue persists

Possible Causes:

• Using sound mode continuously
• Screen brightness too high
• Bluetooth always enabled

Solutions:

1. Use LED mode instead of sound for longer sessions
2. Reduce screen brightness in settings
3. Disable Bluetooth when not using mobile app
4. Check for firmware updates that may improve battery life

Symptoms: Device keeps restarting when powered on

Solutions:

1. Disconnect from charger
2. Perform hard reset (hold two buttons simultaneously for 10 seconds)
3. If problem persists, contact support

Solutions:

1. Adjust brightness in settings
2. Check if screen is dimmed (press center button to wake)
3. Ensure device is not in training mode (screen dims automatically)

Solutions:

1. Reset device settings
2. Update firmware via mobile app
3. Perform hard reset if needed

Solutions:

1. Clean buttons (ensure no water/debris)
2. Power cycle the device
3. Check if buttons are physically damaged
4. Contact support if hardware issue suspected

Solutions:

1. Hold button longer (2-3 seconds minimum)
2. Ensure button is fully pressed
3. Check device settings

Solutions:

1. Ensure Bluetooth is enabled on mobile device
2. Restart both devices
3. Delete old pairing and try again
4. Update mobile app to latest version
5. Check device is within range (10 meters)

Solutions:

1. Verify sensor supports ANT+ protocol
2. Check sensor battery level
3. Ensure sensor is in pairing mode
4. Reduce distance between devices (3-5 meters)
5. Check for radio interference

Symptoms: Device resets to default settings after power off

Solutions:

1. Ensure device has sufficient battery
2. Update firmware (memory management improvements)
3. Contact support if issue persists

Solutions:

1. Ensure device has at least 50% battery
2. Keep device close to phone during update
3. Ensure stable Bluetooth connection
4. Ensure device is on wireless charger during update
5. Contact support for manual update

Solutions:

1. Perform hard reset (hold two buttons for 10 seconds)
2. Power cycle the device
3. Update firmware if available
4. Contact support if problem continues

Solutions:

1. Check if program is selected
2. Verify tempo is set
3. Ensure device is not in menu mode
4. Try restarting the device

Solutions:

1. Verify tempo setting on display
2. Check if program is correct (P1, P2, or P3)
3. Reset to default (1.30s) and test
4. Calibrate if needed

Symptoms: Device stops working after water exposure

Solutions:

1. Immediately power off device
2. Dry thoroughly (do not use heat)
3. Wait 24-48 hours before attempting to power on
4. Contact support for warranty claim if needed

Solutions:

1. Check warranty status
2. Contact support for repair options
3. Do not attempt to open device (voids warranty)